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Everything's Rosy for International Florist and its Web Retailing Provider
When much of your income is directly generated by your retail Web site, and it crashes unexpectedly during the busiest time of the year, how do you prevent that from happening again? You find the right outsourcing provider. (2007)

Third Time's a Charm for Family Dollar's IT and Data Management Outsourcing
Stiff competition from Wal-Mart placed the onus on Family Dollar to overhaul its IT, database, and application management processes if it were to continue growing. It made a couple of furtive attempts before finding the right outsourcing provider. Here is its story about shopping for the right supplier. (2007)

Online Retailer Outsources Voice Mail Because Customers Still Want to Use the Phone
Online customers communicate through email. But some want to do things the old-fashioned way--they want to talk to a real person about their needs. Small entrepreneurs with day jobs can't answer their calls during the workday. Outsourcing provides a professional alternative. (2007)

Applications Provider Boosts Sales, Reduces IT Requirements for Insurer
In 2003, the life-insurance division of The Phoenix Companies needed to replace its obsolete contact management system, its fourth in 10 years. An on-demand model makes the company's various programs work together smoothly. The result: projects need 75 percent fewer resources. (2007)

Outsourcing Solution Accelerates Companies to Market Leaders
From early-stage companies to large enterprises, it's not unusual that a company's sales and marketing are not integrated or strategic. Read what can happen if they outsource their entire sales team to a provider with the expertise to move its clients to market leadership positions. (2007)

The Top Five Trends in HR Outsourcing Today
Full-service HRO has been around since 1988. But the game is changing. Michel Janssen outlines five trends that are altering broad-based HRO. (2005)

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2008 Market Predictions: FAO, Global Sourcing, HRO, ITO, and PO Markets - This document contains Everest Research Institute's 2008 predictions for key outsourcing and offshoring markets. The report includes the following markets: Finance & Accounting Outsourcing (FAO), Global Sourcing (GS), Human Resources Outsourcing (HRO), Inf... - October 2007

Roadmap for Realizing the Savings in Procurement Outsourcing (PO) - Everest Research Institute conducted a study of the PO market to educate the industry on the challenges in the PO market and the available mechanisms to address those challenges. In the study, we observed that buyers and suppliers use a number of different... - October 2007

Trend Report: Challenges in Adopting Service-Oriented Architecture - Currently the market reflects four segments in the way companies prioritize their point of adoption of Service-Oriented Architecture (SOA). This paper discusses the challenges of SOA adoption and steps to establish a foundation for successfully achieving t... - August 2007

Grow Revenues from Current Customers: Three Essential Factors to Maximize the Potential of Up-Selling and Cross-Selling - This paper by Convergys explores the use of analytics in improving up-sell and cross-sell effectiveness as well as the elements that make it successful. - September 2005

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