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Salt Lake City Airport's Gift Shops Cut Theft, Improve Inventory Control Thanks to Hosted Solution
Travelers flying in and out of Salt Lake City International Airport love to buy Utah T-shirts. Before switching to a hosted retail software solution, the Air Terminal Gifts stores frequently ran out of stock, thereby losing sales. Today the warehouse delivers stock to stores running low before they run out. Hosting also eliminated both the corporate and store servers. (2008)
Everything's Rosy for International Florist and its Web Retailing Provider
When much of your income is directly generated by your retail Web site, and it crashes unexpectedly during the busiest time of the year, how do you prevent that from happening again? You find the right outsourcing provider. (2007)
Third Time's a Charm for Family Dollar's IT and Data Management Outsourcing
Stiff competition from Wal-Mart placed the onus on Family Dollar to overhaul its IT, database, and application management processes if it were to continue growing. It made a couple of furtive attempts before finding the right outsourcing provider. Here is its story about shopping for the right supplier. (2007)
Online Retailer Outsources Voice Mail Because Customers Still Want to Use the Phone
Online customers communicate through email. But some want to do things the old-fashioned way--they want to talk to a real person about their needs. Small entrepreneurs with day jobs can't answer their calls during the workday. Outsourcing provides a professional alternative. (2007)
Applications Provider Boosts Sales, Reduces IT Requirements for Insurer
In 2003, the life-insurance division of The Phoenix Companies needed to replace its obsolete contact management system, its fourth in 10 years. An on-demand model makes the company's various programs work together smoothly. The result: projects need 75 percent fewer resources. (2007)
Outsourcing Solution Accelerates Companies to Market Leaders
From early-stage companies to large enterprises, it's not unusual that a company's sales and marketing are not integrated or strategic. Read what can happen if they outsource their entire sales team to a provider with the expertise to move its clients to market leadership positions. (2007)
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Grow Revenues from Current Customers: Three Essential Factors to Maximize the Potential of Up-Selling and Cross-Selling
- This paper by Convergys explores the use of analytics in improving up-sell and cross-sell effectiveness as well as the elements that make it successful. - September 2005
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